Question

Describe the quality management principles as per the ISO 9000. List the fundamentals ISO 9000.

08 Jul 2022
Answer :
Word Count : 603

The ISO 9000 standard sets out eight quality management principles. These principles can be used by senior management as a framework to guide their organisations towards improved performance. The following is a summary of the eight principles and the benefits they can bring to your organisation.

Principle 1: Customer Focus. Organisations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations. Key benefits include:

  • Increased revenue and market share obtained through flexible and fast responses to market opportunities;
  • Increased effectiveness in the use of the organisation’s resources to enhance customer satisfaction; and
  • Improved customer loyalty leading to repeat business.

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