Question

Describe the machinery provided in the Consumer Protection Act, (1986) for the redressal of complaints of consumers.

31 Mar 2022
Answer :
Word Count : 673

Enactment of Consumer Protection Act, 1986 has set in motion a veritable consumer movement in the country. Under the Consumer Protection Act, 1986, a three tier quasi-judiciary machinery has been set up at District, State and National levels for better protection of the interests of consumers and to provide simple and speedy redressal of consumer disputes. At present, 647 District Fora, 35 State Commissions and at the apex level National Consumer Disputes Redressal Commission (NCDRC) are functioning. As on 31.12.2018, a total of 50,89,368 cases have been filed and 46,34,698 cases have been disposed of in all these Consumer Fora since their inception, thereby achieving a disposal rate of over 91%.

Total expenditure incurred during the last three years and the current year till 31.12.2018 on the maintenance of National Consumer Disputes Redressal Commission (NCDRC) is given below.

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Top

Year

Expenditure (in crore)

2015-16

11.00

2016-17

12.89