Define ‘TQM’. Discuss its application in library

Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through continuous refinement in response to continuous feedback. It involves all members of an organization in improving processes, products, services, and the culture in which they work. The primary focus of TQM is customer satisfaction, long-term success, and the involvement of all stakeholders in the quality improvement process.

In the context of the management of library and information centres, TQM can be applied to enhance the quality of services, streamline internal operations, and ensure user satisfaction. Libraries, particularly __________ _______ __________ ________ __________ __________ _____ ______ ___ _________ _____ ___.
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