Define ‘TQM’. Discuss its application in library

Total Quality Management (TQM) is a management philosophy focused on continuous improvement in all aspects of an organization, with the ultimate goal of enhancing customer satisfaction. TQM emphasizes a culture of quality throughout the organization, where every employee is responsible for maintaining and improving quality standards. It integrates various principles, such as customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision-making, relationship management, and system thinking.

In the context of a Library and Information Centre (LIC), TQM can significantly enhance the quality of services provided to patrons. The implementation of TQM principles can lead to a more efficient, effective, and user-centered library environment.

One of the primary applications of TQM in libraries is a strong focus on customer satisfaction. Libraries serve ____ _______ ___ ______ ___ __________ __________ ____ _____ ______ _____ _________.
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