Define grievance and bring to light various approaches for its redressal.

A grievance is a sign of employee’s discontent with job and its nature. The employee has got certain aspirations and expectations which he thinks must be fulfilled by the organisation where he is working. When the organisation fails to satisfy the employee needs, he develops a feeling of discontent or dissatisfaction.

For instance, the employee expects proper implementation of the Central and State Government’s laws, collective agreements, company policies and management responsibilities. Any violation of these laws, agreements and policies cause dissatisfaction on his part. Thus, grievance is caused due to the difference between the employee expectation and management practice.

Grievance is word which covers dissatisfaction or a feeling of injustice and which has one or more of the following characteristics:

i. It may be unvoiced or expressly stated by an employee;

ii. It may be written or verbal;

iii. It may be valid and legitimate, untrue or completely false, or ridiculous; and

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