Bring out the strengths and weaknesses of Total Quality Management

Question

11 Sep 2024

Answer :

Word Count : 366

Total Quality Management (TQM) is a comprehensive management approach that focuses on continuous improvement of processes, products, and services by integrating all functions and levels of an organization. It emphasizes customer satisfaction, employee involvement, and data-driven decision-making. When applied to Public Systems Management (PSM), TQM can be instrumental in enhancing service delivery, ensuring efficient use of resources, and meeting citizen expectations. __________ ___ _________ ____ _________.
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