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Total Quality Management (TQM) is a comprehensive management philosophy that focuses on continuous improvement of processes, products, and services to achieve long-term customer satisfaction. In the context of food safety and quality management, TQM emphasizes that quality is the responsibility of every employee in the organization, from top management to operational staff. It involves a systematic approach to improving organizational performance through customer focus, leadership commitment, employee involvement, process management, and evidence-based decision making. TQM encourages organizations to adopt preventive rather than corrective actions, thereby reducing defects, waste, and food safety hazards. Tools such as statistical process control, quality circles, benchmarking, root cause analysis, and ________ _____ ______ ____ __________ ___ _______ ____ ________.
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