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A citizen’s charter represents a public commitment made by government departments to deliver specific services with clearly defined standards. It emerges from the broader effort to make Indian administration more accountable, transparent, and people-centric. By publicly stating what citizens can expect, it reduces ambiguity in service delivery and builds trust between the administration and the community it serves. The charter typically outlines service standards, expected timelines, responsibilities of officials, and mechanisms for grievance redressal, creating a framework that encourages _________ __________ ___ ___ _________ ______.
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