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Health services management refers to the systematic coordination of people, resources, processes, and activities required to provide safe, accessible, efficient, and quality healthcare. It combines management principles with healthcare needs to ensure that hospitals, clinics, diagnostic centres, and other health organisations achieve their objectives while maintaining patient satisfaction and safety. Effective health services management is based on principles such as patient-centred care, efficiency, equity, accountability, coordination, quality improvement, ethical practice, and effective utilisation of resources. Planning is the first and most important function of health services management. It involves identifying healthcare needs, setting objectives, forecasting demand, determining required resources, and developing strategies to achieve organisational goals. Healthcare managers plan staffing requirements, budgets, infrastructure, equipment, medicines, emergency preparedness, and service delivery schedules. For example, a hospital may estimate the expected ________ ________ ___ ___ _________ ________.
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