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Technology enabled communication has transformed retail management by enhancing speed, reach, personalization and operational efficiency. In the retail sector, communication is not limited to internal coordination but extends to customers, suppliers, distributors and other stakeholders. The integration of digital tools such as email, social media, mobile applications, customer relationship management (CRM) systems, chatbots and video conferencing platforms has reshaped how retailers interact and conduct business. One of the major positive impacts is improved customer engagement. Retailers can communicate instantly with customers through social media platforms, SMS alerts and push notifications. This enables them to _______ _______ _____ _____ __________ ________ _____ _________ __________ _______.
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