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Improving consumer grievance redressal mechanisms is essential for strengthening consumer protection and ensuring fair business practices. One of the primary suggestions is to simplify and streamline the complaint filing process. Consumers often face difficulties due to complex procedures and lack of clarity in documentation requirements. Online portals with step-by-step guidance, multi-lingual support, and document upload facilities can enhance accessibility, especially for rural and less-educated consumers. Mobile applications integrated with real-time status tracking can also increase transparency and reduce the uncertainty associated with complaint resolution. Another important improvement is reducing the time taken for grievance resolution. The Consumer Protection Act mandates certain timelines, but delays are common due to procedural bottlenecks and backlog of cases. Introducing _____ ______ __________ ________ ________.
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