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Poor quality control can have a significant impact on the entire Order to Cash (O2C) process, particularly within the Accounts Receivable function. When the quality of products or services delivered is not properly managed, it can lead to errors, customer dissatisfaction, and financial losses. One of the immediate consequences of poor quality control is an increase in the number of returns and disputes from customers. Customers who receive defective products or experience subpar service are _______ ____ ______ _____ __________.
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