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Citizen-centric administration refers to a model of governance where the needs, expectations, and participation of citizens are placed at the core of administrative processes. It emphasizes responsiveness, transparency, accountability, and efficiency in public service delivery, ensuring that governance is not just top-down but also shaped by the experiences and requirements of the people it serves. The approach challenges traditional bureaucratic models that prioritize procedural adherence and hierarchy over public satisfaction, advocating instead for an administration that actively seeks _____ ____ _________ _______ _________.
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