(a) Take an example one each from a product and a service offering of your choice and discuss the marketing function as an exchange process between a firm and its customers/ client leading to customer satisfaction.

Does 360° system of feedback contribute in improving the performance, effectiveness and efficiency of the organization? What are the objectives and advantages of 360° feedback? Explain with your organizational experiences or the ones you are aware of. Briefly describe the organization and its reporting relationships, you are referring to.

Why is competency mapping assuming greater importance in the functioning and effectiveness of management/ governance in organisational setups? What are the essential steps in the direction of institutionalizing competency mapping in an organization? Explain with examples from your own experiences working in an organizational setup or the ones you are aware of. Briefly describe the organization you are referring to.

“Inventory management for slow moving expensive items should focus more on lead time reduction than anything else”. Critically examine the statement.

What are the key issues relating to each of the major dimensions of diversity? What should companies do in dealing with diversity with examples?

Explain the concept of culture, and discuss the underlying assumptions. What are the functions of organizational culture? Why is it important for an organization?

Critically examine the following statement: “Value Engineering is more of human relations, team building and motivation programme than anything else”.

What do you understand by the term Empowerment? Explain why empowerment is needed at various levels.

Explain the concept of role in relation to role Space and role Set. How does role become a source of conflict, explain with your own experience.

What do you understand by the term “batch production”? Explain the advantages and disadvantages of batch production.

Discuss the different theoretical perspectives regarding in groups. Group is a means to accomplish tasks/ goals. Elaborate and explain.

“Job design is the consciously planned structuring of work effort performed by an individual or a team of persons”. Explain the statement.

“Product development and design is basically a research and development activity”. Elaborate the statement with suitable examples.

Explain the need, purpose and the scope of HR Audit. Describe the similarities and differences between the HR Audit and Financial Audit.

What is a career? What are the factors which go into the shaping of a career? Name atleast two ways that career planning might benefit an individual.

Explain the various approaches to role definition. Describe the role description and explain the uses of role description.

Explain the concept of competency and competency approach to job analysis. Discuss the major benefits of competency approach to job analysis.

Explain the role of HR professional in human resource planning process in organizations. Describe the barriers to Human Resource planning and bring out the requisites for effective planning.

How does the Worker's Empowerment contributes to the Industrial Democracy? Explain various forms of Workers' Participation in Management citing examples.

Explain the foundation and needs of effective Human Resource Management. Critically analyse the role of training in Human Resource Development with the help of examples.