In the following organizations identify the various physical evidences and suggest ways to improve upon them.

a) A nationalized bank and a private bank.

b) A super bazaar and a private department store.

Explain the significance of determining demand patterns. Select any service organization of your choice and describe its demand patterns and its underlying causes.

Differentiate between high-contact, medium-contact, and low-contact services. How are people's roles different in these services?

What guidelines would you follow for developing an advertising campaign for a service organization? Discuss by taking the example of a commercial bank or an insurance company.

What are the differences between 'search', 'experience', and 'credence' qualities? What are the implications of these qualities for service marketers? Explain with the help of examples.

Can a supply chain be both efficient and responsive? Risk - Hedging and Agile? Why or Why not?

Explain the procedure for selecting transport and carriers. Why is this process important, and what are the major characteristics to consider?

"Logistics Management impacts not only upon the profit and loss account of business but also upon the balance sheet?" Comment!

What are the emerging and new IT solutions for supply chain management (SCM), and how do they enhance efficiency, visibility, and overall performance in the supply chain?

"These are many possible structures for SC (Supply Chain), but the simplest view has materials converging on an organizing through tiers of suppliers and products diverging through tiers of customers". Elaborate.

Why are customer service, packaging and production scheduling considered to be inter-functional management activity? How can they be managed effectively within a functionally organized firm?

Differentiate between codification, standardisation and simplification?

"Inventory hides problems and inefficiencies". Explain this preposition and highlight the need for Pull Systems.

Why has management of supplier network become a contemporary and critical issue? Explain with reference to the present industrial situations.

"Materials management contains an integrated process of materials flow, in, through and out of an organization". Comment on it and talk about the reasons behind it.

What are alarm limits for a prognostic characteristic? Explain a methodology for establishing the alarm levels.

What is the importance of maintenance budgeting? Give the advantages of a Zero-Based Budget.

Maintenance Planning

Emergency Maintenance

Corrective Maintenance