IGNOU BRL 13 SOLVED ASSIGNMENT
BRL 13: Customer Value Management
₹80 ₹30
| Title Name | IGNOU BRL 13 SOLVED ASSIGNMENT |
|---|---|
| Type | Soft Copy (E-Assignment) .pdf |
| University | IGNOU |
| Degree | BACHELOR DEGREE PROGRAMMES |
| Course Code | BBARL |
| Course Name | BBA in Retailing with the Modular Apporach |
| Subject Code | BRL 13 |
| Subject Name | Customer Value Management |
| Year | 2026 2027 |
| Session | - |
| Language | English Medium |
| Assignment Code | BRL 13/Assignment-1/2026 2027 |
| Product Description | Assignment of BBARL (BBA in Retailing with the Modular Apporach) 2026 2027. Latest BRL 013 2026-27 Solved Assignment Solutions |
| Last Date of IGNOU Assignment Submission | Last Date of Submission of IGNOU BEGC-131 (BAG) 2025-26 Assignment is for January 2026 Session: 30th September, 2026 (for December 2025 Term End Exam). Semester Wise January 2025 Session: 30th March, 2026 (for June 2026 Term End Exam). July 2025 Session: 30th September, 2025 (for December 2025 Term End Exam). |
| Format | Ready-to-Print PDF (.soft copy) |
📅 Important Submission Dates
- July 2026 Session: 15th March, 2027
- January 2027 Session: 15th October, 2026
- January 2025 Session: 15th October, 2025
- July 2025 Session: 30th April, 2025
Why Choose Our Solved Assignments?
• Guidelines: Strictly follows 2025-26 official word limits.
• Scoring: Designed to help students achieve 90+ marks.
📋 Assignment Content Preview
BRL 013 (July 2026 - January 2027) - ENGLISH
TUTOR MARKED ASSIGNMENT (TMA)
COURSE CODE: BRL-013
COURSE TITLE: CUSTOMER VALUE MANAGEMENT
ASSIGNMENT CODE: BRL-013/TMA/2026–2027
COVERAGE: ALL BLOCKS
Maximum Marks: 100
Attempt all the questions.
(A) Short Type Questions
Q.1 What are the challenges faced by retailers in different regions of India? Explain with the help of examples. (10)
Q.2 What is culture? How does it affect customer behavior? Explain the cross-cultural impact on customer value management. (10)
Q.3 What is RFID? Explain the role of RFID in creating customer value? How is it different from bar code? (10)
Q.4 Explain the concept of service recovery with example. Describe the stages in service recovery process. (10)
Q.5 Briefly describe the gaps model and explain the significance of the five gaps that the model identifies. (10)
Q.6 What tools does a retailer utilise to communicate with his customers? Which according to you is the most effective and why? (10)
Q.7 Why is retaining an existing customer considered more cost-effective than attracting a new one? Explain with the help of examples. (10)
(B) Essay Type Questions
Q.8 Does the concept of holistic shopping experience really apply in practical retail industry? Cite an example of how this concept can be used by retailers to generate new customers. (15)
Q.9 Customer satisfaction alone is not sufficient for long-term business success. Discuss why delighted customers are more valuable to businesses than merely satisfied customers. Also comment on how negatively satisfied (dissatisfied) customers can be harmful to a retail outlet
BRL 113 (January 2025 - July 2025) - HINDI
अध्यापक जांच सत्रीय कार्य
पाठ्यक्रम का कोड :
बी. आर. एल. - 113
पाठ्यक्रम का शीर्षक :
व्यावसायिक नैतिकता
सत्रीय कार्य का कोड
: बी. आर. एल. 113/टी. एम. ए./2025 -
खण्डों की संख्या :
सभी खण्ड
अधिकतम अंक : 100
सभी प्रश्नों के उत्तर दीजिए।
क) लघु उत्तर प्रकार के प्रश्न
1. व्यावसायिक नैतिकता को परिभाषित करें? व्यावसायिक नैतिकता के सिद्दांत क्या हैं?
2. नैतिक उत्पादन क्यों होना चाहिए? उदाहरण सहित समझाइए।
3. गतिशील मूल्य निर्धारण को परिभाषित करें। उस के लाभों और सीमाओं पर चर्चा करें।
4. खुदरा विज्ञापन में सच्चाई और सटीकता उपभोक्ता विश्वाश और दीर्घकालिक ब्रांड प्रतिष्ठा में कैसे योगदान करती है?
5. "विक्रेताओं का उचित परिश्रम किसी भी व्यवसाय का एक महत्वपूर्ण और आवश्यक हिस्सा है"। विस्तृत विवेचना कीजिए।
6. विविधता से क्या तात्पर्य है? कार्यस्थल पर इसके महत्व पर प्रकाश डालें।
7. ग्रीन खुदरा बिक्री की अवधारणा और किसी संगठन के लिए इसके फायदे की व्याख्या करें ?
ख) निबंध उत्तर प्रकार के प्रश्न
8. ग्राहकों के साथ संबंधों को बढ़ावा देने में पारदर्शिता और ईमानदारी की भूमिका पर चर्चा करें।
9. फुटकर उद्योग में व्यावसायिक खतरों की विभिन्न श्रेणियों को स्पष्ट कीजिए।
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- Latest IGNOU Solved Assignment
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IGNOU BBARL Assignments Jan - July 2027 - IGNOU University has uploaded its current session Assignment of the BBARL Programme for the session year 2026 2027. Students of the BBARL Programme can now download Assignment questions from this page. Candidates have to compulsory download those assignments to get a permit of attending the Term End Exam of the IGNOU BBARL Programme.
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| Course Name | BBA in Retailing with the Modular Apporach |
| Course Code | BBARL |
| Programm | Courses |
| Language | English |
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