IGNOU ADIR BRL 105 SOLVED ASSIGNMENT HINDI
BRL 105: Customer Service Management
₹80 ₹30
| Title Name | IGNOU ADIR BRL 105 SOLVED ASSIGNMENT HINDI |
|---|---|
| Type | Soft Copy (E-Assignment) .pdf |
| University | IGNOU |
| Degree | DIPLOMA PROGRAMMES |
| Course Code | ADIR |
| Course Name | Advanced Diploma in Retailing |
| Subject Code | BRL 105 |
| Subject Name | Customer Service Management |
| Year | 2025 2026 |
| Session | - |
| Language | English Medium |
| Assignment Code | BRL 105/Assignment-1/2025 2026 |
| Product Description | Assignment of ADIR (Advanced Diploma in Retailing) 2025 2026. Latest BRL 105 2025-26 Solved Assignment Solutions |
| Last Date of IGNOU Assignment Submission | Last Date of Submission of IGNOU BEGC-131 (BAG) 2025-26 Assignment is for January 2026 Session: 30th September, 2026 (for December 2025 Term End Exam). Semester Wise January 2025 Session: 30th March, 2026 (for June 2026 Term End Exam). July 2025 Session: 30th September, 2025 (for December 2025 Term End Exam). |
| Format | Ready-to-Print PDF (.soft copy) |
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• Guidelines: Strictly follows 2025-26 official word limits.
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BRL 105 2025 2026 - Hindi
अध्यापक जांच सत्रीय कार्य
पाठ्यक्रम का कोड : बी. आर. एल. - 105
पाठ्यक्रम का शीर्षक : ग्राहक सेवा प्रबंधन
सत्रीय कार्य का कोड : बी. आर. एल. - 105/टी. एम. ए./2025-26
खण्डों की संख्या : सभी खण्ड
अधिकतम अंक : 100
सभी प्रश्नों के उत्तर दीजिए।
(क) लघु प्रकार के प्रश्न
1. ग्राहक सेवा के प्रकारों की व्याख्या करें। अच्छी ग्राहक सेवा में मदद करने वाले विभिन्न मापदंडों पर विस्तार से चर्चा करें?
2. ग्राहक की जरूरतों को पहचानने के विभिन्न साधन क्या हैं। ग्राहक अपेक्षाओं को बदलने पर एक संक्षिप्त (10) नोट लिखें?
3. आप सेवा की गुणवत्ता से क्या समझते हैं? खुदरा संगठनों को सेवा गुणवत्ता प्रबंधन के लाभों की संक्षेप में (10) व्याख्या करें।
4. ग्राहक अनुभव प्रबंधन के प्रमुख क्षेत्रों की व्याख्या करें। ग्राहक अनुभव प्रबंधन के महत्व पर चर्चा करें।
5. ग्राहक वफादारी के महत्व पर चर्चा करें। ग्राहक वफादारी में नवीनतम रुझानों की संक्षेप में व्याख्या करें।
6. ग्राहक शिकायतों के कारणों की व्याख्या करें? शिकायत प्रबंधन प्रक्रिया पर संक्षेप में चर्चा करें।
7.निम्नलिखित पर संक्षिप्त नोट्स लिखें:
(क) सेवा पुनर्प्राप्ति
(ख) कर्मचारी प्रशिक्षण
(ख) निबंध प्रकार के प्रश्न
8.(क) सेवा विपणन त्रिभुज की व्याख्या करें। आंतरिक विपणन के उद्देश्यों और क्षेत्रों पर चर्चा करें।
(ख) संगठनात्मक संस्कृति को परिभाषित करें। सकारात्मक संस्कृति के सिद्धांत क्या हैं?
9.खुदरा विक्रेता के लिए मौखिक संचार के महत्व को समझाएँ। ग्राहक संचार में चुनौतियों पर चर्चा करें।
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IGNOU ADIR Assignments Jan - July 2026 - IGNOU University has uploaded its current session Assignment of the ADIR Programme for the session year 2025 2026. Students of the ADIR Programme can now download Assignment questions from this page. Candidates have to compulsory download those assignments to get a permit of attending the Term End Exam of the IGNOU ADIR Programme.
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| Course Name | Advanced Diploma in Retailing |
| Course Code | ADIR |
| Programm | Courses |
| Language | Hindi |
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