You are the Customer Relationship Head at "Connect India Broadband." You have a long-standing customer, Mr. Rakesh Kumar (account number CI-2023-555), who has generally been very reliable. However, his internet bill has been outstanding for the past three consecutive months. While you want to maintain a positivrelationship, it's crucial to inform him that continued non-payment will, unfortunately, lead to servic disruption. Write a letter to Mr. Rakesh Kumar. Begin by highlighting his long-standing loyalty and the qualit of your service. Then, subtly and positively (without explicitly stating "you haven't paid"), inform him abou the outstanding balance for the last three months. Gently explain the importance of timely payments foruninterrupted service and politely request him to clear his dues to continue enjoying their services. Avoid threatening or demanding tone; instead, aim for helpful and understanding, while still conveying the seriousness of the situation.
Dear Mr. Rakesh Kumar, Warm greetings from Connect India Broadband. At the outset, I would like to express our sincere appreciation for your continued association with us. As one of our valued long-term customers, your trust in our services means a great deal to our entire team. We are proud to have provided you with reliable and consistent internet connectivity, and it has always ________ ____ __________ ___ ______ ________ _____.
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