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Mediation is an important mechanism for the redressal of consumer grievances, emphasizing amicable settlement and mutual agreement between disputing parties. It is a voluntary, flexible, and non-adversarial process in which a neutral third party, known as the mediator, facilitates communication and negotiation between the consumer and the service provider or seller. The objective is to resolve disputes efficiently without resorting to prolonged litigation, thereby saving time, cost, and effort for all stakeholders involved. In the context of consumer protection, mediation has gained prominence with the enactment of the Consumer Protection Act, 2019, which formally recognizes mediation as an alternative dispute resolution mechanism. The Act provides for the establishment of mediation cells attached to consumer commissions at the district, state, and national levels. These mediation cells aim to provide a structured environment where disputes can be resolved in a cooperative and less formal setting, ensuring quicker justice delivery. The process of mediation begins when a complaint is filed before a consumer commission. If the commission believes that there exists a possibility of settlement, it may refer the matter to mediation with the consent ______ ________ ______ _________ ________ __________ _____ _________ _________.
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