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# Culture and Its Impact on Customer Value Management Culture is a learned and shared system of values, beliefs, customs, traditions, attitudes, norms and patterns of behaviour that influences the way people live and interact with one another. It develops through family, education, religion, social institutions, history, language and the surrounding social environment. Culture provides individuals with ideas about what is acceptable, desirable, important and appropriate. Since customers are members of society, their expectations, preferences, purchasing decisions and responses to marketing activities are strongly influenced by their cultural background. Therefore, understanding culture is essential for effective customer value management. Customer value refers to the perceived benefits that a customer receives from a product or service compared with the costs involved in obtaining and using it. These costs may include money, time, effort, risk and inconvenience. Customer Value Management (CVM) focuses on understanding what customers value, creating that value, delivering it effectively and maintaining long-term customer relationships. Culture plays an important role at every stage because customers from different cultural backgrounds may define value differently. Culture affects customer behaviour by influencing basic needs, wants and preferences. Although some human needs are universal, the way those needs are expressed varies considerably between cultures. For example, food is a basic need, but food preferences differ according ________ ____ ___ ____ ___ _______ __________ _______ ___ _________ _____.
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