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Exchange Theory of Communication views communication as a process in which individuals engage in interactions based on perceived costs and rewards. In retail management, this theory can be effectively applied to understand and improve interactions between retailers and customers. Retail exchanges are not limited to monetary transactions; they involve psychological, social, and emotional exchanges that influence customer satisfaction and loyalty. By applying Exchange Theory, retailers can strategically manage communication to maximize perceived benefits and minimize perceived costs for customers. In retail interactions, customers evaluate the value they receive in terms of product quality, service efficiency, pricing, and emotional ____ ___ __________ ________ ________ ________ ______ _____ ________.
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