Functions of AAI Handling passengers with special needs

Airports play a crucial role in facilitating air travel for all passengers, including those with special needs. The Airports Authority of India (AAI), being a major public sector body responsible for managing airports across the country, has put in place various mechanisms to ensure that passengers with special needs receive the assistance and support they require to navigate through the airport environment smoothly and efficiently.

The primary goal of AAI handling passengers with special needs is to create an inclusive and accessible environment, ensuring that individuals with physical, sensory, or cognitive disabilities can travel with dignity and comfort. To achieve this, AAI focuses on a wide range of functions, services, and infrastructure tailored to the specific needs of these passengers.

### 1. Pre-arrival Support and Information
Before passengers with special needs even arrive at the airport, the AAI ensures that they have access to relevant information about the facilities and services available to them. This information is often provided through the airport's official website, brochures, and customer service points. The websites usually include details such as the availability of ramps, wheelchairs, dedicated seating, accessible restrooms, and other special facilities.

Moreover, AAI often collaborates with airlines to offer the possibility of pre-booking special assistance. Passengers with special needs are encouraged to inform the airline at least 48 hours before departure if they require such assistance. This helps to ensure that proper arrangements are in place for their comfort upon arrival.

### 2. Arrival Assistance
Upon arrival at the airport, AAI ensures that passengers with special needs are promptly attended to. Specially trained staff are ____ _______ ____ _________ ______ __________ _________ ____ ____ _______ ______.
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