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Interviewing is a central method in Social Case Work practice because it provides the social worker with an opportunity to understand the client’s problems, feelings, needs, resources and social environment. Effective interviewing requires professional skills and techniques that help establish a meaningful relationship between the social worker and the client. In counselling-oriented case work, the quality of the interview directly influences assessment, problem-solving and the development of appropriate interventions. The first essential skill is active listening. The social worker should listen attentively to both verbal and non-verbal communication without unnecessary interruption. Active listening involves maintaining appropriate eye contact, observing facial expressions and body language, using encouraging responses and showing genuine interest. It helps the client feel respected and understood and encourages the expression of thoughts and emotions. Rapport building is another important interviewing skill. A client may initially _________ __________ _______ __________ _______ _________ ___ _______ ________.
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