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Interviewing is one of the most important skills in social casework because it helps the caseworker establish a professional relationship with the client, understand the nature of the problem, assess needs, and facilitate positive change. An interview is a purposeful conversation conducted in a planned and systematic manner to gather relevant information, provide emotional support, and encourage the client to participate actively in solving personal or social problems. Effective interviewing requires both technical competence and interpersonal sensitivity, ensuring that clients feel respected, understood, and empowered. The first essential interviewing skill is building rapport. A caseworker should create a warm, friendly, and accepting atmosphere in which the client feels safe to express thoughts and emotions. Rapport is established through respectful greetings, genuine interest, empathy, and non-judgmental behavior. A trusting relationship reduces anxiety and encourages honest communication. Active listening is another fundamental skill. Listening involves paying complete attention ____ _____ _________ _____ ______ __________ _________ _____ ____ ____ ________.
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