Discuss the functions of major departments in hotels.

As an outsider when you look at a hotel, the operation appears to be pretty simple, selling of rooms and food and beverage services etc. But, actually, the hotel is a highly complex operation where several departments function, coordinate and interact for a smooth day to day operations.

1. Front Office Department:

This department performs various functions like reservation, reception, registration, room assignment, and settlement of bills of a resident guest and the front office department is considered as the nerve centre of a hotel.

2. Housekeeping Department:

The housekeeping department is responsible for the cleanliness, maintenance, and aesthetic upkeep of rooms, public areas, back areas, and surroundings in a hotel and for the immaculate care and upkeep of all guest rooms and public spaces at all times.

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