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Facility Management involves the effective coordination of people, place, processes, and technology to ensure that the built environment functions efficiently and supports the core objectives of an organization. In managing facilities such as offices, hospitals, hotels, shopping malls, factories, and educational institutions, organizations must decide how operational activities like maintenance, security, cleaning, catering, landscaping, and technical services will be performed. Two common approaches used in facility management are “in-house” operations and “outsourcing” of services. These two approaches differ mainly in who performs the operational tasks and how the services are managed. “In-house” operations refer to a system where the organization itself employs staff and manages the services internally. All activities related to facility management are handled by employees who are directly hired, trained, and supervised by the organization. These employees are part of the company’s payroll and work under the direct control of the facility management department. For example, a large hospital may employ its own housekeeping staff, electricians, plumbers, security personnel, and maintenance technicians. Similarly, a university campus may maintain an internal team responsible for building repairs, gardening, and cleaning services. On the other hand, “outsourcing” refers to the practice of contracting external service providers to perform certain facility management functions. In this system, the organization does not directly employ the workers performing the tasks. Instead, a third-party company is hired through a contract to deliver specific services. The service provider supplies the staff, equipment, supervision, and expertise required for the job. For instance, many corporate offices hire professional facility management companies to provide housekeeping, security, pest control, and technical maintenance services. Shopping malls often outsource parking management, security operations, and cleaning services to specialized agencies. One _________ _____ ____ ________ ______ __________.
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