Discuss in detail the role, functions and objectives of National Consumer Helpline

The National Consumer Helpline (NCH) plays a crucial role in the redressal of consumer grievances in India. It acts as an accessible platform for consumers to seek assistance in resolving complaints and issues related to goods and services. Established by the Department of Consumer Affairs under the Ministry of Consumer Affairs, Food & Public Distribution, the NCH serves as an important mechanism for the protection of consumer rights and interests.

Role of the National Consumer Helpline

The primary role of the National Consumer Helpline is to provide guidance and support to consumers who face issues with businesses or service providers. The NCH serves as a mediator between consumers and service providers, offering a platform where grievances can be aired and resolved effectively. The helpline ensures that consumers can access information about their rights, responsibilities, and the proper procedures to follow in the ___ _________ __________ ________ _____ _____ _________.
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