Describe the steps and techniques of Conflict resolution.
Conflict resolution is a crucial aspect of organizational behavior, as it involves addressing and resolving disputes or disagreements among individuals or groups within an organization. Effectively managing conflicts is essential for maintaining a positive work environment, promoting collaboration, and enhancing overall organizational performance. Here are the steps and techniques of conflict resolution:
1. Identification and Understanding:
- Step: The first step in conflict resolution is identifying the existence of a conflict. This can be done through open ____ _______ _______ _____ _____.
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