Describe the importance of virtual reference service in present society

Libraries are no longer passive and archival institutions, but are effective service institutions. The responsibilities of libraries go beyond gathering and organizing books and journals to include an active role in disseminating information. One way this can be achieved is through effective reference service. Reference service handles inquiry and assists user in find the information they require, access it and use it to meet their needs. According to Kumar (2003), reference service helps to establish contact between a user and the right document at the right time, thereby saving the time of the user.

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