Define 'TQM'. Discuss its application in library
Total Quality Management (TQM) is a comprehensive management approach that aims to improve the quality of products and services through continuous improvement, employee involvement, and a customer-focused culture. TQM emphasizes meeting or exceeding customer expectations, ensuring that quality is built into every aspect of an organization, from operations to management practices. It requires a systemic approach where all employees participate in improving processes, products, and the overall organizational environment.
In the context of libraries, TQM can be applied to enhance library services, improve operational efficiency, and meet the diverse needs of library users. The application of TQM _______ _____ ___ __________ _____ _______ _________ __________ ____ ___ _______.
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