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Organisational change in the government or public sector refers to a deliberate process of transformation aimed at improving efficiency, accountability, responsiveness, and service delivery. The context for such change often arises from various internal and external factors. Internally, bureaucratic inefficiencies, outdated systems, rigid hierarchies, or resistance to innovation may necessitate change. Externally, public expectations, political directives, globalisation, technological advancement, and fiscal ______ _________ ___ _____ ____ ______ _____ ______ ________.
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