Barriers to customer service

Barriers to customer service are  :--

1. Indifference

How a customer service agent is approaching a client, his/her attitude toward the client is extremely important. It may seem that some technical aspects of how support is being offered have bigger impact. However, in my experience, the quality of a personal interaction between the agent and the customer always has bigger contribution to how customer evaluates his experience. This is also confirmed by the results of Genesys Global Survey, which show the 78% of customers say that competent customer service reps are most responsible for a happy customer experience.

In my opinion, indifference lies at the root of all other barriers to a great customer experience. It is what nurtures slacking and creates a negative impression in customers, that’s why I put it as the first and the most significant barrier to outstanding customer experience. I recommend reading these 2 posts here  and here if you would like to dig into this problem deeper and how you can solve it.

2. Inattention

The natural consequence of indifference, inattention to the voice of the customer also creates a negative impact and make the customers feel as if their business is unimportant to you. Customers want to be heard no matter whether they use live chat or phone to contact you. Not only they expect you to understand their problem and offer a solution, but they also want ________ ____ ______ _________ ___ ____ _________ _______.
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