A library wants to improve its service facilities in terms of the waiting time of its borrowers. The library has two counters at present and borrowers arrive according to Poisson distribution with arrival rate 1 every 6 minutes and service time follows exponential distribution with a mean of 10 minutes. The library has relaxed its membership rules and a substantial increase in the number of borrowers is expected. Find the number of additional counters to be provided if the arrival rate is expected to be twice the present value and the average waiting time of the borrower must be limited to half the present value.
The current system at the library can be modeled as a M/M/2 queue, where the first "M" stands for the Poisson arrival process (exponentially distributed inter-arrival times), the second "M" represents the exponential service time, and "2" indicates the two counters (servers).
Given data:
- Arrival rate, λ=16 per minute\lambda = \frac{1}{6} \text{ per minute},
- Service rate, μ=110 per minute\mu = \frac{1}{10} \text{ ___ ____ _______ ___ ________ ___ ______.
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