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Information and Communication Technology (ICT) has emerged as a significant tool in transforming the way governments deliver public services to citizens. In the context of electronic governance, ICT facilitates efficient, transparent, accountable, and citizen-centric administration by using digital technologies for planning, implementation, monitoring, and evaluation of government services. It bridges the gap between government institutions and citizens by enabling faster communication and improving accessibility to essential services. One of the major roles of ICT in public service delivery is enhancing accessibility. Traditional methods of ______ _____ _______ ____ _________.
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