(a) Describe Performance Management System with the help of example.

(b) How can a utility implement Franchisee scheme to increase revenue collection and provide better customer care?

(a) Why is effective communication important to the managers?

(b) Discuss the reliable methods of communication.

(a) In the context of your own organization, analyse statement ‘Customer relationship management has become an important area for public utilities’

(b) What do you understand by Supply Chain Management?

(a) What should be the disaster management plan for quick restoration of power supply in the event of earthquake?

Discuss the reasons why DSM has not been taken up actively by utilities in the domestic and commercial sectors.

Describe what you can do as a consumer to contribute to DSM and energy efficiency improvement.

Discuss the usefulness of SCADA for improving the operations of a power distribution utility.

(a) How is an HHD actually used for reading meters?

(b) State the benefits of AMR and outline the hardware requirements for it.

(a) Explain how IT can help in reducing AT & C losses and improving the efficiency of power distribution.

(b) Explain the two types of spot billing technology. What are their relative advantages and disadvantages?

(a) Describe the benefits of GIS for managing the power distribution system.

(b) Explain why utilities should adopt integrated IT systems rather than standalone applications.

(a) Discuss the measures that should be taken to improve the energy efficiency of buildings.

(b) Explain in brief different types of fire extinguishers.

(a) Describe the importance of ERP and its application areas in distribution.

(b) Discuss “Green House Effect” on Global Environment.

(a) Discuss energy accounting and various problems associated with it?

(b) Justify need for energy auditing with the help of suitable examples.

(a) What do you understand by energy intensity and energy efficiency.

(b) Describe the basic aim of energy security for a nation.

(a) What are the measures a distribution utility can take to improve collection?

(b) Who can engage in trading? Which body fixes the trading margins?

(a) Explain the live line maintenance techniques and tools

(b) Explain the importance of key performance indicators for a utility. Describe the process of benchmarking.

(a) What are the measures, which can be adopted by a utility to reduce Distribution transformer failure rate?

(b) Differentiate between preventive and breakdown maintenance.

(a) Broadly categorized and briefly describes the equipment in a substation.

(b) What is HVDS? Outline its advantages over the LT system.

(a) What are the various types of Distribution network systems? Describe briefly.

(b) What do you understand by distribution Network Reconfiguration and Network Reconductoring.

(a) Explain Aggregate Technical and Commercial losses (AT&C losses).

(b) Study any utility’s system and identify the causes for T&D losses.