In your opinion, what should the role of a change leader be in facilitating the changes being brought about due to the power distribution reforms? 

Discuss the important factors for motivating employees in an organization. 

Explain the various methods of resolving conflicts in an organization

Discuss the models of conflict process with examples

Explain the process of DPR preparation. 

What do you understand by the cost-volume-profit analysis.

Explain the basic process of communication. What purposes are served through vertical communication?

Explain the importance of customer satisfaction survey and explain how it is conducted.

Distinguish between fixed assets and current assets. 

Explain turnkey contracts in power distribution. Make comparative statement of benefits of turnkey contracts vis-à-vis unit rate contracts.

How can a utility implement Franchisee scheme to increase revenue collection and provide better customer care?

Describe Performance Management System with the help of example

Discuss the reliable methods of communication. 

Why is effective communication important to the managers?

What do you understand by Supply Chain Management?

In the context of your own organization, analyse statement ‘Customer relationship management has become an important area for public utilities’.

Discuss the reasons why DSM has not been taken up actively by utilities in the domestic and commercial sectors.

 Discuss the usefulness of SCADA for improving the operations of a power distribution utility.

Explain why utilities should adopt integrated IT systems rather than standalone applications

What are the key areas of IT interventions in the power distribution sector?