Explain the SERVQUAL technique and the service gap concept used in service industry to evaluate quality and customer satisfaction

Describe the role of venue designing and food and Beverages services in generating favourable impression of attendees.

Discuss possible mishaps which can happen on convention days and suggest ways how convention planners and organisers can tackle them.

Explain the concept of Incentive travels and its benefits to organisations as a motivational tool. Prepare a 3-day incentive travel itinerary.

Give an overview of the types, roles and responsibilities of Meeting Planners.

Managerial Functions in a Transport Business

Role of Private Sector in Tourist Transport Business

Define Leakages. What kind of Leakages exists in Tourist Transport Business (Road) and how can we manage them?

Discuss the Central Motor Vehicles Rules, 1989 with special reference to Tourist Permits.

Discuss the role of Personal Selling in Tourist transport Business. Support your answer with suitable examples.

How can we apply the market segmentation approaches in tourist transport operations? Explain with the help of relevant examples.

Indian Tourist Transport Associate (ITTA

Maintenance facilities

Car Rental Agencies

Explain the concept of Costing in tourist transport business. Discuss the various forms and types of costing.

Enumerate and explain the points to consider while recruiting and selecting a driver of a Tourist Transport Vehicle.

“A well developed and maintained Transport System will lead to the growth of Tourism in India”. Comment on the statement and support your answer with suitable examples.

What are the entrepreneurial qualities required for starting own business? What difficulties do you foresee in setting up of a Transport Company?

Food Service Hygiene.

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