What is meant by selection of an employee in a Retail Organisation? Describe the steps involved in the induction process of an employee.

State and explain the elements of communication process.

Discuss in detail the model of manpower planning.

What is the training? Explain the various methods in training

Describe the process of empowering customer services. Explain the advantages and disadvantages of empowering customer service.

Differentiate between product innovation and service innovation?

Explain the need and importance of customer innovation in customer services? Discuss strategies for customer service innovation.

Explain the need and importance of customer innovation in customer services? Discuss strategies for customer service innovation.

Teamwork

Internal marketing.

What is service recovery? Explain the key benefits of service recovery strategy.

Explain the types of customer loyalty. Describe the ways through which customer loyalty can be effectively built.

What do you understand by service quality. Explain in brief the determinants of service quality.

Explain various types of customer personalities. Discuss closing methods that may work with different personalities.

What are the prerequisites for selling from a salesperson’s point of view. Discuss selling technique in a fast-food retailing, ex. Mcdonald’s?

Explain the importance of customer service. Discuss in detail various barriers which adversely influence good customer service?

. State the various dimensions of deterioration in the quality of employment in India. Also examine the policy implications of slowdown in women’s workforce participation rate.

State the features of changing nature of world trade? How far the ‘Make in India’ and ‘Digital India’ programmes are in tune with changing nature of world trade?

Discuss the contribution being made by MSME sector to the Indian economy. Give an account of the policy measures initiated by the Central Government to meet the challenges being encountered by MSME sector.

. Till 17th Contrary India was the largest GDP contributor worldwide. Give an account of reasons for disruption of the traditional Indian economy during British period.