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Question:

Define Customer buying patterns. Explain why retailers focus on customer buying patterns.

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Question:

 

What is the process of determining customer value? Explain with suitable examples.

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Question:

Discuss the physical aspects of the store?

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Question:

 

Discuss the types of Non-Verbal Communication?

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Question:

What are the determinants of employee behaviour at service encounters?

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Question:

How do you improve cross cultural communication?

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Question:

Discuss the types of listening.

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Question:

Explain the communication process and the effects of noise.

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Question:

What is the decision-making process and what are the various phases of decision making?

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Question:

Explain the planning process.

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Question:

Explain Henry Fayol's principles of management.

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Question:

 

What are two-sided errors? Give five examples and show how two-sided errors are corrected?

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Question:

On December 3 1, 1987. the following balances appeared in the books of A.M.Raja:

 

Stocks on January I. 1987                                                  Rs.

 

Raw Materials                                                                  6,500

 

Work-in-progress                                                              14,500

 

Finished Goods                                                                30,000

 

Manufacturing Wages                                                       30,000

 

Purchases of Raw Materials                                                 89,500

 

Factory Rent                                                                         15,000

 

Carriage of Raw Materials                                                       8,500

 

Sundry Factory Expenses                                                       6,000

 

Free Samples distributed                                                          4,000

 

Office Rent                                                                              6,000

 

Salaries                                                                                   12,000

 

Postage and Telegrams                                                           1,000

 

Printing and Stationery                                                              800

 

Advertising                                                                            1,500

 

Sundry Office Expenses                                                           700

 

Depreciation on Plant and Machinery                                        5,000

 

Depreciation on Office Furniture                                                 1,000

 

Sales of Finished Goods                                                          2,10,000

 

.Stocks on December 31, 1987 were as follows:

 

Raw Materials Rs. 14,500

 

Work-in-progressRs. 1 1.500

 

Finished Goods Rs. 35,000

 

Prepare Manufacturing Account, and Trading and Profit and Loss Accounts for the year ended December 31, 1987.

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Question:

State various causes of disagreement between the balances shown by the cash book and the pass book.

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Question:

What is Trial Balance? List the errors that are disclosed by the trial balance.

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Question:

What do you mean by business? Briefly explain the various types of business activities.

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Question:

Banks play a very important role in the economic development of the country.

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Question:

 

Advertising is different from publicity, althrough both use non-personal media.

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Question:

Stock exchange is an important part of capital market.

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Question:

 

Entreprencur is a person who undertakes the risk of starting and managing a business by bringing together necessary resources.

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